Frontline National
June 20, 2022
Kalamazoo, Michigan
Job Type


Frontline National is seeking qualified individuals to work as a Team Lead to support RTI International in implementing a research project in Kalamazoo, Michigan.

Study team members will collect data at a Study Office from approximately August 2022 to August 2023. For these studies, recruited research participants will be scheduled for appointments at a local study office in Kalamazoo, MI. At the office, participants will meet with a staff member who will collect measurements such as height, weight, waist and hip circumference, and blood pressure. Trained phlebotomists will collect a blood sample. Participants will also complete a survey about their health, either prior to their appointment or during their appointment. Depending on the study, minor participants may complete a neurobehavioral assessment. Study office staff will also receive participant urine samples, process blood samples into serum aliquots, and ship the blood, serum, and urine samples to off-site labs for analysis. The team will be overseen by an on-site Office Manager or Team Lead.

Team Lead daily responsibilities include but are not limited to:

  • Assisting with in-person training activities, certifying study office staff to work on the project, and additional training and team-building activities throughout data collection.
  • Attending and assisting with weekly management meetings and monthly study meetings for all staff.
  • Attending weekly quality and production meetings with study leaders. Attending project meetings with clients and others as necessary.
  • Appropriately and clearly communicating with all staff, project management, clients, and the general public.
  • Independently overseeing study office shifts if/when the Office Manager is unavailable.
  • Checking that scheduled staff have arrived to work and attending to any needed follow-up for possible replacements.
  • Assisting the Office Manager with setting up the study office, including receipt, unpacking and arrangement of furniture, equipment, office materials and study supplies.
  • Interacting with all subcontractors/service vendors and handling any issue resolution. Subcontractors/service vendors may include: rental furniture, telecommunication service, cleaning service, dry ice and liquid nitrogen delivery, biohazard waste disposal, study office security system, copy/fax and other equipment.
  • Communicating with building management/maintenance to address any building-related needs during data collection, as needed.
  • Directing technical systems and equipment issues to appropriate parties for resolution and following up to assure completion by appropriate staff.
  • Informing appropriate office staff of any connectivity and equipment problems.
  • Coordinating daily project procedures and tasks among study office staff in conjunction with the Office Manager.
  • Managing media and visitor call-in questions and visits and directing them to study leaders, as necessary.
  • Conducting participant appointments and serving as back up to study staff in conducting participant appointments. Adhering to all project protocols associated with participant procedures.
  • Coordinating and conducting reminder and rescheduling calls to participants prior to their appointments and to follow-up on missed appointments. During participant appointments, recruiting participants for other research studies (as relevant).
  • Using interpersonal and verbal communication skills to communicate effectively with study office staff and participants.
  • Providing a clear explanation of study procedures to participants and their family.
  • Assisting in preparing the shipments of participants’ blood and urine samples to study labs.
  • Assisting the Office Manager with inventory management including taking receipt of equipment, materials, and supplies; comparing contents of deliveries to invoices and purchase requests and flagging discrepancies; regularly taking inventory and communicating needs for resupply; identifying and communicating the need for alternative or new supplies, as appropriate.
  • Ensuring quality data collection through adherence to documented quality control procedures and plans, and reporting quality concerns and adverse events to appropriate Task Leaders.
  • Assisting the Office Manager with the closeout of the office at the end of data collection, including inventory and removal of furniture, office materials, and study supplies.
  • Working under the supervision of the Office Manager to ensure all tasks are completed, including opening and locking the study office for the day.
  • Complying with all COVID-19 related safety requirements.
  • Other duties as required.


  • Potential for exposure to blood-borne pathogens.

Required Qualifications:

  • High school diploma or GED.
  • Prior experience working in a medical office or in a research setting is required.
  • Prior experience as an office manager, assistant office manager, or supervisor in a research or medical setting preferred.
  • One year of prior phlebotomy experience preferred.
  • Effective communication skills through speech and listening and fluency in English through reading, writing, and speaking.
  • Basic computer skills.
  • Availability for entire training and data collection period.
  • Able to successfully complete project training.
  • Able to keep project information confidential.
  • Valid driver’s license and reliable transportation to and from the study office.
  • Available to work, on average, 32 hours per week August through December 2022 to attend project training, perform all study office set-up tasks, and conduct a small number of participant appointments as described above. Weekly schedule will vary and be planned around the timing of deliveries, schedule to complete study office set-up tasks, and limited data collection days.
  • Available to work, on average, 32 hours per week from January through August 2023. Study office hours may vary by month, but primarily shifts will be 6:30 AM to 2:30 PM Tuesday through Saturday. An occasional afternoon or evening shift may be added if participants specifically request a later appointment, but any afternoon or evening shift will be coordinated with the Office Manager.
  • Ability to pass a background check.
  • As part of preventative measures to protect staff and participants, all staff are encouraged to get vaccinated against COVID-19 prior to beginning work.

Training & Pay:

  • Attend and successfully complete Team Lead project teleconference training sessions throughout August and September. Teleconferences will be scheduled during regular business hours.
  • Attend training for all study protocols, which are currently scheduled for September 2022, January 2023, and March 2023.
  • Conduct in-person training and certifications of the other study office staff.
  • Staff must also complete the requirements of an 8-hour research with human subjects training.
  • Pay for this position is based on experience.
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