Team Lead

Frontline National, LLC, founded in 2004, is a nationally-renowned firm dedicated to identifying and utilizing superior candidates who possess the qualification, energy, and talent to match our high standards and expectations. Frontline National is an SBA certified 8(a), Women-Owned Small Business (WOSB) firm, headquartered in Cincinnati, Ohio. Frontline National is dedicated to providing superior customer service. We have a proven track record and marketplace expertise to successfully employ professionals on a National scale.

Frontline National is seeking qualified individuals to work as a Team Lead to support RTI International in implementing a research project in Rockford, Michigan.

Study team members will collect data at a Study Office from approximately August 2022 to September 2023. For these studies, recruited research participants will be scheduled for appointments at a local study office in Rockford, MI. At the office, participants will meet with a staff member who will collect measurements such as height, weight, waist and hip circumference, and blood pressure. Trained phlebotomists will collect a blood sample. Participants will also complete a survey about their health, either prior to their appointment or during their appointment. Depending on the study, minor participants may complete a neurobehavioral assessment. Study office staff will also receive participant urine samples, process blood samples into serum aliquots, and ship the blood, serum, and urine samples to off-site labs for analysis. The team will be overseen by an on-site Office Manager or Team Lead.

Team Lead daily responsibilities include but are not limited to:

• Assisting with in-person training activities, certifying study office staff to work on the project, and additional training and team-building activities throughout data collection.
• Attending and assisting with weekly management meetings and monthly study meetings for all staff.
• Attending weekly quality and production meetings with study leaders. Attending project meetings with clients and others as necessary.
• Appropriately and clearly communicating with all staff, project management, clients, and the general public.
• Independently overseeing study office shifts if/when the Office Manager is unavailable.
• Checking that scheduled staff have arrived to work and attending to any needed follow-up for possible replacements.
• Assisting the Office Manager with setting up the study office, including receipt, unpacking and arrangement of furniture, equipment, office materials and study supplies.
• Interacting with all subcontractors/service vendors and handling any issue resolution. Subcontractors/service vendors may include: rental furniture, telecommunication service, cleaning service, dry ice and liquid nitrogen delivery, biohazard waste disposal, study office security system, copy/fax and other equipment.
• Communicating with building management/maintenance to address any building-related needs during data collection, as needed.
• Directing technical systems and equipment issues to appropriate parties for resolution and following up to assure completion by appropriate staff.
• Informing appropriate office staff of any connectivity and equipment problems.
• Coordinating daily project procedures and tasks among study office staff in conjunction with the Office Manager.
• Managing media and visitor call-in questions and visits and directing them to study leaders, as necessary.
• Conducting participant appointments and serving as back up to study staff in conducting participant appointments. Adhering to all project protocols associated with participant procedures.
• Coordinating and conducting reminder and rescheduling calls to participants prior to their appointments and to follow-up on missed appointments. During participant appointments, recruiting participants for other research studies (as relevant).
• Using interpersonal and verbal communication skills to communicate effectively with study office staff and participants.
• Providing a clear explanation of study procedures to participants and their family.
• Assisting in preparing the shipments of participants’ blood and urine samples to study labs.
• Assisting the Office Manager with inventory management including taking receipt of equipment, materials, and supplies; comparing contents of deliveries to invoices and purchase requests and flagging discrepancies; regularly taking inventory and communicating needs for resupply; identifying and communicating the need for alternative or new supplies, as appropriate.
• Ensuring quality data collection through adherence to documented quality control procedures and plans, and reporting quality concerns and adverse events to appropriate Task Leaders.
• Assisting the Office Manager with the closeout of the office at the end of data collection, including inventory and removal of furniture, office materials, and study supplies.
• Working under the supervision of the Office Manager to ensure all tasks are completed, including opening and locking the study office for the day.
• Complying with all COVID-19 related safety requirements.
• Other duties as required.

Hazards:

• Potential for exposure to blood-borne pathogens.

Required Qualifications:

• High school diploma or GED.
• Prior experience working in a medical office or in a research setting is required.
• Prior experience as an office manager, assistant office manager, or supervisor in a research or medical setting preferred.
• One year of prior phlebotomy experience preferred.
• Effective communication skills through speech and listening and fluency in English through reading, writing, and speaking.
• Basic computer skills.
• Availability for entire training and data collection period.
• Able to successfully complete project trainings.
• Able to keep project information confidential.
• Valid driver’s license and reliable transportation to and from the study office.
• Available to work, on average, 32 hours per week August through September 2023 to attend project training, perform all study office set-up tasks, and conduct a small number of participant appointments as described above. Weekly schedule will vary and be planned around the timing of deliveries, schedule to complete study office set-up tasks, and limited data collection days.
• Available to work, on average, 32 hours per week from January through September 2023. Study office hours may vary by month, but primarily shifts will be 6:30 AM to 2:30 PM Tuesday through Saturday. An occasional afternoon or evening shift may be added if participants specifically request a later appointment, but any afternoon or evening shift will be coordinated with the Office Manager.

• Ability to pass a background check.
• As part of preventative measures to protect staff and participants, all staff are encouraged to get vaccinated against COVID-19 prior to beginning work.

Training & Pay:

• Attend and successfully complete Team Lead project teleconference training sessions throughout October. Teleconferences will be scheduled during regular business hours.
• Attend training for all study protocols, which are currently scheduled for January 2023, and March 2023.
• Conduct in-person training and certifications of the other study office staff.
• Staff must also complete the requirements of an 8-hour research with human subjects training.
• Pay for this position is based on experience.