Director of Operations – Specialty services

Job Overview
We are seeking a highly skilled and experienced Director of Operations to oversee and enhance our operational processes. The ideal candidate will be responsible for developing and implementing effective strategies that drive efficiency, productivity, and growth within the organization. This leadership role requires a visionary with a strong background in management, strategic planning, and operations management.

Duties

• Lead the operations team to ensure effective execution of business strategies and objectives.
• Develop and implement operational policies and procedures that align with the company's goals.
• Oversee project management initiatives to ensure timely delivery and adherence to quality standards.
• Drive process improvement initiatives to enhance operational efficiency and reduce costs.
• Collaborate with senior leadership to identify opportunities for business development and growth.
• Monitor key performance indicators (KPIs) to assess operational performance and implement corrective actions as needed.

Requirements

• Proven experience in a senior leadership role within operations management or a related field.
• Strong skills in strategic planning, project management, and process improvement methodologies.
• Exceptional negotiation skills with a track record of successful contract management.
• Demonstrated ability to lead cross-functional teams and drive organizational change.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Strong communication skills, both verbal and written, with the ability to engage stakeholders at all levels.

Qualifications

Must be at least 21 years of age

Able to read, write, and understand English

Must be able to pass a BCI Background Check

Must have a valid driver’s license

Must complete the required DODD training upon hire

Must have experience in one of each section below

Section 1:

One year of full-time (or equivalent part-time) paid work experience in provision of specialized services (Letter on letterhead from a previous employer with contact information to be verified by DODD - Resumes will not be accepted), or;

Four years of experience providing care for a family member with a developmental disability (Documentation from a County Board, medical professional, or individual’s ISP)

Section 2:

One year of full-time (or equivalent part-time) paid work experience that includes the following. (A letter on letterhead from a previous employer with contact information to be verified by DODD. Resumes will not be accepted.):

Supervision of employees;

Development, oversight, and/or supervision of programs or services; and

Financial management of an organization (help with a person’s finances does not meet this requirement).

Section 3:

1. A bachelor's degree from an accredited college or university; or

2. A high school diploma or certificate of high school equivalence AND

Four years of full-time (or equivalent part-time) paid work experience as a supervisor of specialized services. (A letter on letterhead from a previous employer with contact information to be verified by DODD. Resumes will not be accepted.); or

Four year’s experience providing care to a family member with a developmental disability. (Documentation from County Board, medical professional, or individual’s ISP

Responsibilities

Overall Agency Management: Being responsible for the daily operations of the agency, ensuring smooth and efficient service delivery.

Compliance with DODD Regulations: Ensuring the agency meets all requirements outlined in the Ohio Administrative Code (OAC), including those related to agency certification, staffing qualifications, training, and incident reporting.

Supervising Staff: Overseeing and managing the agency's employees, including Direct Support Professionals (DSPs), and ensuring they meet the necessary qualifications and training requirements. Matching employees to our client’s needs and scheduling shifts based on approved waivers.

Training and Development: Participating in and facilitating ongoing training for staff, including mandatory annual training for DOOs, and ensuring the training aligns with the needs of the individuals served and DODD requirements.

Advocacy and Support: Advocating for the needs of individuals with developmental disabilities and promoting their inclusion and participation in the community.

Maintaining Provider Demographics: Ensuring accurate and current agency information is on file with DODD, including contact details and updates on the DOO.

Responding to Incidents: Implementing procedures for monitoring and reporting unusual incidents, investigating their causes, and developing preventative measures.

Client Assessments: Initial Assessments conducted to determine the client's care needs, ensure safety, set expectations, and identify the appropriate level of care. It involves gathering basic information, medical history, functional abilities (ADLs), mental and emotional health, social history, and caregiver support. The collected information is used to create a customized care plan. Conduct Comprehensive Assessment after 30 days to gather more information and establish a detailed treatment plan.

Record Keeping and Documentation: The DOO is responsible for maintaining agency records and ensuring all necessary documentation, including service documentation and billing, is accurate and up-to-date.

Person-Centered Services: The DOO ensures services are delivered according to individual preferences and needs, promoting community participation and integration for individuals with disabilities.